Frequently Asked Questions
Everything you need to know about bringing luxury fragrances into your home.
What are your candles and diffusers made of?
We use a premium blend of natural soy wax and high-quality essential oils. All our products are phthalate-free, paraben-free, and cruelty-free to ensure a clean and safe burn for your home.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping can take up to 14 business days.
Do you offer returns if I don't like a scent?
Yes, we offer a 30-day satisfaction guarantee. If a scent isn't quite right for your space, you can return the unlit product for a full refund or exchange it for a different fragrance.
How can I make my Sensum Scents candle last longer?
For the best experience, trim the wick to 1/4 inch before every light and allow the wax pool to reach the edge of the jar during the first burn to prevent tunneling.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your glass jars recyclable?
Absolutely! Our signature glass jars are designed to be repurposed as planters, storage containers, or recycled according to your local guidelines once the wax is cleared out.