Returns & Exchanges
At Sensum Scents, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Authorization and shipping instructions.
Prepare Your Package
Carefully pack the items in their original boxes with all protective inserts to ensure fragile glass diffusers and candles are not damaged during transit.
Ship Item Back
Affix the provided shipping label or use a tracked courier service to send the items back to our distribution center for inspection.
Receive Refund
Once our team confirms the items are in original condition, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing